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Business Hours:

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Our business hours are 9:00 a.m. – 9:00 p.m. Pacific Time. Currently, i do not offer a business phone number for contact, but a business email. This email is checked twice daily, and can be reached for all lines of support outside business hours. If you'd like a more immediate contact, you're welcome to use the live "chat with us" box in the bottom right corner of your screen. This line of contact can take up to two hours before receiving a response virus a response via email within 24-72hrs. If you reach out via chat or email, please leave a brief message of your concern/question and I will promptly reply.

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Shipping:

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All orders generally ship within 2-5 business days, unless otherwise noted in the product listing. Custom items will be shipped within 2-3 weeks after purchase date. All items are shipped via USPS. Company is not responsible for any lost or damaged orders.  All domestic shipments are made via USPS, and may be tracked with a location once shipped. Your tracking number will be sent to you directly once your item is shipped.

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Payment Options:

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Terms of payment are within Company’s sole discretion, and unless otherwise agreed to by Company, payment must be received prior to Company’s acceptance of an order. Payments for products may be made by credit card, or some other pre-arranged payment method, unless credit terms have been agreed to by Company. Orders are not binding on Company until accepted by Company.

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General Terms:

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I may revise and discontinue products at any time. Crystal Awakenings reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice.

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By placing an order with Company, you agree that you are buying Company’s products for your own use, only, and not for resale.

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