REFUND POLICY

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WHAT IF MY PACKAGE OR AN ITEM FROM MY ORDER ARRIVES DAMAGED?

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In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at Customer Support to let us know your product or package was damaged by the carrier. Crystal Awakenings is happy to cooperate with the shipping carrier’s investigation and provide any information they may need from us in order to resolve your claim.

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WHAT IF MY PACKAGE IS LOST OR STOLEN?

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Please be advised that Crystal Awakenings is not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier and also notify Crystal Awakenings. Once a claim is filed and a claim number is obtained, Crystal Awakenings will work with you toward resolution of the issue based on the shipping carriers’ findings. Crystal Awakenings will not replace items in a stolen package that was marked as delivered by tracking.

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We do not offer refunds for lost packages that are lost via the carrier and are unable to refund shipping of packages that were sent out by Crystal Awakenings.

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WHAT IF I RECEIVE THE WRONG ITEMS IN MY PACKAGE?

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In the rare case you receive the incorrect items in your order/package from my online store, i will gladly work with you on resolving the issue as soon as possible. I kindly ask that you contact Customer Support and send a photo of the items you received and notate your order number. Please note i do not offer payment for return shipping labels at this time, this expense will be left to the customer. 

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WHAT IF AN ITEM(S) I ORDERED ARE MISSING FROM MY PACKAGE?

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If you are missing item(s) please contact Customer Support.

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WHAT IF AN ITEM I PURCHASED BECOMES DAMAGED AFTER WEAR?

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I am only able to refund damaged items within 48 hours of delivery [as indicated by tracking information]. Items damaged past the indicated date cannot be refunded or exchanged at any time. If an item arrives damaged, please contact Customer Support within 48 hours of receiving the item from online ( Jewelry purchased at events cannot be refunded in this case). Please provide me with your order number, the name of the item, a photo of the damaged item and a brief description of the damage. 

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Damages are reviewed on a case by case basis [and in some cases a store credit may be issued]. In the case that your refund is approved, I will issue a refund to the original form of payment used to purchase the item. Please allow 7-14 business days for the refund to appear on your card.

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NOTE: Our handcrafted Artistic Jewelry and Crystal Jewelry collections are delicate and should be treated with care to avoid item(s) being damaged:​

• Copper is a natural metal and will oxidize over time pending a variety of factors that aid in oxidation. Please be sure to handle it with care and store any jewelry with copper elements in a zip-lock bag when not in use.

• CAUTION: Body oils, butters, make-up, and facial oils that rub on/adhere to the materials [ie. leather, denim, ankara african prints, copper, metals, etc.] of the Crystal Awakenings collection designs may not come off. Crystal Awakenings collection includes handcrafted statement jewelry and may have some hardware within the design that is not a precious metal and could tarnish over time.

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WHAT IF I CHANGE MY MIND AFTER PURCHASING / IT DOESN’T FIT / OR I PURCHASE THE WRONG ITEM BY MISTAKE?

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I am unable to offer returns or exchanges in the event you change your mind or purchase the wrong item. To ensure you are completely satisfied with your purchase, please review all materials, sizing, design details, and other pertinent information prior to purchasing.

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WHAT IF AN ITEM IS TOO BIG OR HEAVY?

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I am unable to offer refunds, exchanges or credits towards items that personally look too big or feel heavy. Please review and understand all weight information prior to making your purchase.

 

If you have any questions or concerns about our return, refund, and exchange policy, please contact Customer Support and we'll be happy to assist you!