SHIPPING POLICY

US DOMESTIC SHIPPING

I are pleased to offer complimentary shipping on all US domestic orders over $75.

The free shipping for orders 75$ more, it is automatically applied at check-out. In rare cases, if you do not see this applied, please contact support and i will fix this for you as soon as i can.

Shipping is currently a flat rate of $6.80 per order.

SHIPPING PROCESS + TIMELINES

HOLIDAY ORDER DEADLINE | All orders must be placed by Saturday, December 16, 2024 by 11:59p CST in order to receive your packages by Christmas. I do not ship on federal holidays, if you place and order on a federal holiday, the order will be shipped the next following business day.

Please allow 1 to 3 business days from the date of the order for items to be processed and shipped [this excludes all holidays and Sundays].

Custom Order items are accepted on a case to case basis. You will need to visit our forms page to request customer orders. Once received and accepted, they can take up to 7 - 14 business days for production. Upon completion, you will receive an email with tracking information. I typically use USPS's Ground Advantage shipping option, so you can expect your package to arrive within 2-5 business day after it has shipped unless its Sunday/a Holiday. (Please refer to your order tracking label for more specifics)

I do not offer local drop offs for orders placed online. All online orders must be shipped.

Multiple orders placed online will be shipped separately and cannot be combined.

NOTE: If you do not receive your order within the shipping timeframes listed above please contact via email at Crystalawakenings91@gmail.com

SHIPPING FAQs

DO YOU SHIP INTERNATIONALLY?

At this time, I do not offer International Shipping service. Crystal Awakenings currently only offers shipping services in the United States of America.

MY ORDER SAYS 'DELIVERED', BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO? | LOST OR STOLEN PACKAGES

USPS / UPS is responsible for the delivery of the package. In the event, you are unable to locate the package posted “in-transit” or “delivered” i recommend contacting your local post office. If your package has been confirmed via USPS / UPS as delivered and you did not receive it you must file a claim with USPS / UPS as, Crystal Awakenings, is not responsible for lost or stolen packages. After your claim has been filed with USPS / UPS the driver on your route will investigate to ensure the package was not accidentally delivered to the wrong address. All customers will receive an email or text notification with your tracking number which will state when your package was/is delivered.

NOTE:

Refunds or reshipments of packages will only be acknowledged when tracking confirms that the package was lost during transit and not for any packages that state "delivered in mailbox, porch, reception, etc.".
In the rare case you receive an incorrect order, please ship us the incorrect order (return to sender shipping label will be the customers responsibility) and we will ship the correct products. If you are missing item(s) please contact us and the item will be shipped.
At Crystal Awakenings, all products are custom-made to the crystal and are personal in nature. I am unable to offer exchanges once your order has been processed, I can only offer refunds.

SHIPPING ADDRESS ISSUES

Crystal Awakenings will not be held liable for any shipping address discrepancies which include lost, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase I am not able to make any changes. If your package is 'return to sender' we will reship the package to an updated address provided by the customer once the 'return to sender' package has been received. However, the customer is solely responsible for the shipping invoice and payment for future delivery attempts.

WHY IS MY ORDER STILL IN 'PRE-SHIPMENT?'

Tracking numbers are generated and sent to your email/phone number as soon as your order's label is printed. This means that the order packaging process has begun and your tracking number will update as soon as USPS / UPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please contact me about this if your order has surpassed the estimated time for shipment.

WHAT IF MY PACKAGE OR AN ITEM FROM MY ORDER ARRIVES DAMAGED?

In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at Customer Support to let us know your product or package was damaged by the carrier. We are happy to cooperate with the shipping carrier’s investigation and provide any information they may need from us in order to resolve your claim.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

Please be advised that I are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier and also notify Crystal Awakenings. Once a claim is filed and a claim number is obtained, Crystal Awakenings will work with you toward resolution of the issue based on the shipping carriers’ findings. Crystal Awakenings will not replace items in a stolen package that was marked as delivered by tracking.

I do not offer refunds for lost packages that are lost via the carrier and am unable to refund shipping of those packages.

WHAT IF AN ITEM I PURCHASED BECOMES DAMAGED AFTER WEAR?

I am only able to refund/exchange damaged items within 48 hours of delivery [as indicated by tracking information]. Items damaged past the indicated date cannot be refunded or exchanged at any time. If an item arrives damaged, please contact Customer Support (email us/fill out our "contact us" form) within 48 hours of receiving the item. Please provide me with your order number, the name of the item, a photo of the damaged item and a brief description of the damage. Once we receive this information we will do our best to work with you and accommodate fixing this issue.

Damages are reviewed on a case by case basis [and in some cases an online store credit may be issued]. In the case that your refund is approved, i will issue a refund to the original form of payment used to purchase the item. Please allow 7-14 business days for the refund to appear on your card.

NOTE: Our handcrafted Artistic Jewelry and Crystal Jewelry collections are delicate and should be treated with care to avoid item(s) being damaged:

Copper is a natural metal and will oxidize over time pending a variety of factors that aid in oxidation. Please be sure to handle it with care and store any jewelry with copper elements in a zip-lock bag when not in use.
CAUTION: Body oils, butters, make-up and facial oils that rub on/adhere to the materials [ie. leather, denim, ankara african prints, copper, metals, etc.] of the Crystal Awakenings collection designs may not come off. Crystal Awakenings collection includes handcrafted statement jewelry and may have some hardware within the design that is not precious metal and could tarnish over time.

WHAT IF I CHANGE MY MIND AFTER PURCHASING / IT DOESN’T FIT / OR I PURCHASE THE WRONG ITEM BY MISTAKE?

We are unable to offer returns or exchanges in the event you change your mind or purchase the wrong item. To ensure you are completely satisfied with your purchase, please review all materials, sizing, design details, and other pertinent information prior to purchasing. On a case by case basis, we accept returns for necklace length or clasp adjustments. In the case it is returned, the customer is responsible for a return shipping label. Please submit a 'contact us' form or email us if you have any questions or concerns.

WHAT IF AN ITEM IS TOO BIG OR HEAVY?

We are unable to offer refunds, exchanges or credits towards items that personally look too big or feel heavy. Please review and understand all weight information prior to making your purchase.

If you have any questions or concerns about our return, refund, and exchange policy, please contact Customer Support via email/'contact us' form and we'll be happy to assist you!